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How do I return an item?
PLEASE READ THE FOLLOWING TERMS AND
CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this
site agree that access to and use of this site are subject to the
following terms and conditions and other applicable law. If you do not
agree to these terms and conditions, please do not use this site.
Returns and Refunds:
To return merchandise, call us at (Local Toronto) 416-568-0663 or Toll Free 1-877-866-0666 and
we'll arrange for your item to be picked up and returned free of charge
as well as provide you with a return authorization number (RMA#).
Merchandise must be returned in unused, like-new condition with a
pre-authorized RMA# from the call centre or a credit cannot be issued.Merchandise must be returned within 30 days of purchase in unused, like-new condition.
- Items purchased on ColourManagement.com cannot be returned in person.
- All returns must be shipped to our warehouse. Shipping information will be provided with your RMA#.
- A copy of the customer receipt and original packing slip must accompany all returns.
- A refund will be issued only to the original credit card.
Exceptions
- Some Special Order returns subject to 15% restocking fee.
- Damages on shipped products must be reported within 24 hours of delivery.
- For software, CDs and DVDs returns will be
accepted only if items are unopened. In the event of a manufacturing
defect, we will gladly exchange it for the identical item.
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